For our full Terms and Conditions please go here.
When is check in and out?
You can check in anytime after 2pm on the day of your arrival and check out is 10am on the day of departure.
How do I check in?
We have a self-service check in process. We will email you instructions before you arrive. Whilst this is self service, we are around if you need anything and all our contact details are in the hostel if you need anything.
Can I leave my bags with you?
Yes, you may leave luggage with us prior to check in.
How do I book?
You can book directly on our website here:
A valid credit/debit card is required to secure bookings, cards will not be charged at the time of booking but full payment must be made on arrival.
Can I cancel my booking?
If you wish to cancel a booking you will be charged for the total cost of the first night’s stay. If you cancel within 24 hours of the first day of your stay or fail to turn up we charge the total cost of your whole stay. If you book through a 3rd party website (booking.com etc.) we follow the cancellation policy and terms and conditions on their booking.
If we are a group do we need to pay a deposit?
For group bookings (8 people or more) a 10% deposit is required to secure a booking and full payment must be paid at least 28 days prior to arrival, both deposit and payment are non-refundable.
Are stag and hen do’s allowed?
Unfortunately, no. We are a family- friendly hostel and we are not suitable for hen and stag do’s.
Can I smoke?
Orcades Hostel is a strictly non-smoking establishment in line with legislation and for the comfort of our guests. We reserve the right to ask you to leave without refund if you are found smoking within the hostel. We do not tolerate the use or possession of Illegal substances of any kind in the hostel.
What happens about damage to the property?
If a guest or group causes any damage to the hostel or any items belonging to the hostel then the guest or group will be charged accordingly and we reserve the right to ask the responsible person(s) to leave without refund.
For our full Terms and Conditions please go here.